Exchange & Returns
At Erotic-Discounter.com you have the right to return an article within 14 days, without stating reasons (right of withdrawal). Within this period you may view, assess and/or try on the item as you would in a store, unless stated otherwise. To speed up your return, you can simply use our return form.

By registering your return in advance, your return can be processed quickly. After revocation of your order, you must return the items within 14 days at the latest.

When returning your order, make sure that your return shipment meets the following requirements:
  • The product is in- as far as reasonably possible - original condition and factory packaging
  • The product is complete
Refund amount
Applying the right of withdrawal does not void your payment obligation. You will have to pay within the stipulated period. If a credit has been created by processing the return in our administration and you have paid for the order in advance with Ideal, we will refund this as soon as possible. If you return the entire order, the shipping costs will be canceled. We will refund you with the same payment method you used to pay us.

In general, we will refund the purchase amount no later than 30 days after cancellation. Dissolution arises from the moment you have notified us of the withdrawal of the purchase.

Pay attention! The following items cannot be returned due to hygiene (this is legally determined):
  • Wigs
  • Lingerie
  • Strings
  • catsuits
  • Tights and stockings
  • All sex toys including vibrators and dildos
  • Condoms, tablets, lubricants and massage products and creams
Returns
Report your return by email to support@erotic-discounter.com, you will then receive the return instructions by email. The original shipping costs will be removed from the invoice after receipt of the return if you return the entire order.

 



 
Need help?

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Contact us

Email: support@erotic-discounter.com
Whatsapp: +31 164 - 327013